Exchanges and returns
This exchange policy is valid from May 2022.
If you are not satisfied with the product or regret the purchase, you may request an exchange or return within 7 days from the date you receive the order at your address.
Conditions for making an exchange:
To exchange a product, it must be in perfect condition, with no signs of use, that is, in the same conditions in which it was received. In addition, the item must be in its original packaging.
How to request an exchange:
Send an email to contact@fanfusionstore.com, informing your full name, order number and reason for the exchange. We will contact you with the information necessary to make the exchange.
Conditions for returns due to regret:
If you regret the purchase, you may also return the order within 7 days from the date of receipt. (Except for customized models)
How to request a return due to regret:
Send an email to contact@fanfusionstore.com, informing your full name and order number. The refund will be made within 30 days from the receipt of the returned products, using the same payment method selected at the time of purchase. There will be no additional cost for the refund.
Products with manufacturing defects:
If there is a manufacturing defect, you can request a return within 30 days from the receipt of the order.
How to request the return of defective products:
Send an email to contact@fanfusionstore.com, informing your full name, order number and details of the defect (with description, photos or videos). We will analyze the case within 30 days after receiving the returned products.
How to return the products:
The return shipping costs will be covered by our store through the reverse logistics process. You will receive a postage authorization code by email after requesting an exchange or return, and you must post the merchandise at a CTT agency.
Contact us:
If you have questions about our exchange policy, please contact us by email at contact@fanfusionstore.com
If you are not satisfied with the product or regret the purchase, you may request an exchange or return within 7 days from the date you receive the order at your address.
Conditions for making an exchange:
To exchange a product, it must be in perfect condition, with no signs of use, that is, in the same conditions in which it was received. In addition, the item must be in its original packaging.
How to request an exchange:
Send an email to contact@fanfusionstore.com, informing your full name, order number and reason for the exchange. We will contact you with the information necessary to make the exchange.
Conditions for returns due to regret:
If you regret the purchase, you may also return the order within 7 days from the date of receipt. (Except for customized models)
How to request a return due to regret:
Send an email to contact@fanfusionstore.com, informing your full name and order number. The refund will be made within 30 days from the receipt of the returned products, using the same payment method selected at the time of purchase. There will be no additional cost for the refund.
Products with manufacturing defects:
If there is a manufacturing defect, you can request a return within 30 days from the receipt of the order.
How to request the return of defective products:
Send an email to contact@fanfusionstore.com, informing your full name, order number and details of the defect (with description, photos or videos). We will analyze the case within 30 days after receiving the returned products.
How to return the products:
The return shipping costs will be covered by our store through the reverse logistics process. You will receive a postage authorization code by email after requesting an exchange or return, and you must post the merchandise at a CTT agency.
Contact us:
If you have questions about our exchange policy, please contact us by email at contact@fanfusionstore.com