Shipping and Deadlines
Delivery Deadlines
All products purchased on our website leaoverde.com will be shipped directly by manufacturers abroad to the address indicated by the customer at the time of purchase.
INTERNATIONAL SHIPPING
Suppliers usually use the E-Packet shipping service, which allows the tracking of the merchandise from its dispatch abroad until delivery at the final destination. After customs clearance, delivery within the national territory is the responsibility of the Portuguese Post Office. All packages are insured against loss or theft.
DEADLINES
After payment confirmation on our website leaoverde.com, order processing until dispatch takes 2-5 business days.
After the merchandise is dispatched by the international carrier, delivery to the recipient takes, on average, 7-12 business days.
Situations beyond our control may affect the delivery time, such as: a pandemic, a postal worker strike, delays in the payment of customs fees or charges by the Federal Revenue Service.
RESPONSIBILITIES
Leaoverde guarantees the delivery of the merchandise within 35 business days, except in unforeseeable circumstances, such as those described above, and undertakes to fully refund the amount paid by the buyer in the event that the merchandise is not delivered.
Leaoverde is not responsible if the merchandise is not delivered or exceeds the deadlines established above if:
It is found that the buyer entered an incorrect or incomplete address in the registration;
Three delivery attempts are made by the Post Office without there being anyone at the location to receive the merchandise;
There is a strike by the Post Office employees during the period in which the merchandise is in transit.
When purchasing a product on our website, you are using our "Services". Accordingly, you agree to the terms and conditions of this Policy, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Delivery Terms apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/ or contributors of content.
All products purchased on our website leaoverde.com will be shipped directly by manufacturers abroad to the address indicated by the customer at the time of purchase.
INTERNATIONAL SHIPPING
Suppliers usually use the E-Packet shipping service, which allows the tracking of the merchandise from its dispatch abroad until delivery at the final destination. After customs clearance, delivery within the national territory is the responsibility of the Portuguese Post Office. All packages are insured against loss or theft.
DEADLINES
After payment confirmation on our website leaoverde.com, order processing until dispatch takes 2-5 business days.
After the merchandise is dispatched by the international carrier, delivery to the recipient takes, on average, 7-12 business days.
Situations beyond our control may affect the delivery time, such as: a pandemic, a postal worker strike, delays in the payment of customs fees or charges by the Federal Revenue Service.
RESPONSIBILITIES
Leaoverde guarantees the delivery of the merchandise within 35 business days, except in unforeseeable circumstances, such as those described above, and undertakes to fully refund the amount paid by the buyer in the event that the merchandise is not delivered.
Leaoverde is not responsible if the merchandise is not delivered or exceeds the deadlines established above if:
It is found that the buyer entered an incorrect or incomplete address in the registration;
Three delivery attempts are made by the Post Office without there being anyone at the location to receive the merchandise;
There is a strike by the Post Office employees during the period in which the merchandise is in transit.
When purchasing a product on our website, you are using our "Services". Accordingly, you agree to the terms and conditions of this Policy, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Delivery Terms apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/ or contributors of content.